Enrollment Management
Administrative Support Assistant II
RESPONSIBILITIES & DUTIES:
Provides professional high-level customer service support to all constituents including reliable front desk coverage, telephone and email follow-up and follow-through, and processing of standard and electronic mail. Provides a variety of moderate office and administrative support functions for the EM&M area such as (but not limited to) answering incoming calls, scheduling meetings, initiating documentation for employee requisitions, recruitment, and separation clearance forms. Maintains directory information and electronic file retention. Creates spreadsheets, databases, power point presentations, and other related documents for EM&M projects, reports, and presentations.
May assist with and direct the workflow of student assistants an act as a mentor. Assists with the review and evaluation of work standards of student assistants and provides performance feedback. Determines and assists with development of training for student assistants within the office and assists with recruitment and selection of student assistants.
Assists with the communication, planning, and implementation of special area events, meetings, and celebrations. Creates, reviews, processes accounts payable, accounts receivable, payroll, and procurement forms. Submits work orders and other related forms necessary for services or support for the area. May provide office coverage for meetings, and trainings. Troubleshoots issues as they arise by working with various campus departments and staff. Communicates effectively with internal and external stakeholders. Provides appropriate responses to office questions and refers complaints to an administrator as necessary. Scans, photocopies, faxes, and shreds records. Performs additional related duties as assigned.
REQUIREMENTS OF POSITION:
Must have one year of moderate to complex office experience, associate degree from an accredited institution preferred. Bilingual in Spanish preferred.
Ability to think critically in a busy office environment with frequent interruptions. Excellent communication skills and the ability to effectively communicate information in a clear and understandable manner, both verbally and in writing. A thorough knowledge of English grammar, spelling, and punctuation. Demonstrated positive, friendly, and professional customer service approach at all times on the telephone and in person. Ability to use tact and diplomacy to effectively handle a broad range of high level and sensitive interpersonal situations with diverse populations, and to respond appropriately to conflicts and problems. Ability to remain professional and respond appropriately to crisis situations. Demonstrated ability to effectively multitask and handle detailed procedures while professionally accommodating a fast-paced work environment with frequent interruptions. Ability to adapt to a flexible schedule and workload, moving from one assignment to another as the need arises. Demonstrated conscientiousness and ability to be accountable for own work assignments. Ability to perform detailed-oriented work and assist with complex work schedules with a high degree of accuracy and efficiency. Excellent organizational and time management skills with the ability to set own priorities to coordinate multiple assignments with fluctuating and time-sensitive deadlines. Knowledge of standard office practices and equipment (e.g., computer, photocopier, fax, scanner, etc.). Ability to use and manage a multiple-line telephone system. Ability to quickly learn and apply University infrastructure, policies, and procedures. Ability to ethically handle confidential information appropriately and exercise tact, sound judgment, diplomacy, and discretion. Demonstrated experience with computers and Microsoft office suite (e.g., Word, Excel, PowerPoint, Outlook). Willingness and availability to work some evenings and weekend hours for campus recruitment/outreach events with advanced notice.
A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with the CSU. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current CSU employees who apply for the position.
The person holding this position is considered a mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083, revised July 21, 2017, as a condition of employment.
Up to one remote day per week may be available based on operational need.
Hiring Range: $3,338-$3,826 per month
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