Job Description

Job Description

Job Description

Loss Prevention Specialist

THE COMPANY: 

At Goodwill Manasota, we aim to create a positive and fulfilling work environment with an emphasis on training and self-empowerment. With these tools in hand, our Team Members can excel in both their jobs and futures. Our Full Time Team Members can expect a consistent forty hour work week. Goodwill Manasota has many benefits including internal professional development opportunities, a generous Paid Time Off policy of three weeks in the first year of employment, a 24/7 Goodwill Paid phone access to a Doctor through Teladoc and many other attractive benefits listed below.

THE POSITION: 

As a TL of Loss Prevention, you will: 

• Awareness & Prevention :
  • Communicates, trains, and educates security and loss prevention programs and strategies.
  • Ensures and provides open and honest communication that encourages that all team members do not place themselves, donors or customers in harm’s way
  • Communicates and supports Goodwill’s drug-free workplace, strives for and maintains a positive work environment following Goodwill’s Core Values and Guiding Principles
  • Understands represents Goodwill’s zero tolerance for harassment, substance abuse, workplace violence, failure to report medical incidents (work or non-work related), and theft or other related offenses
  • Supports assessment, creation, and training of loss prevention and asset protection strategies to determine effectiveness and make necessary changes to support business needs.

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• Facility Protection and Corporate Security :
• Investigates disturbances such as alarm calls, unlawful intrusion/trespass, fires, property damage, and other loss as needed.
• Assists with integrity and elements of facility physical security system including locks, key control and issuing (including vehicles, fobs/access control, and alarm systems as assigned based on territory.
• Assists with managing all aspects of key and alarm control access and procedures.
• Monitors facilities for security, loss prevention, and other operational activities using video surveillance system.

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• Partnership :
• Partners with stakeholders/ different appropriate department leaders and manages process to ensure that all open cases are closed timely.
• Monitors and utilizes Loss Prevention Support (LP Support) Helpdesk system to address, triage, and resolves issues and departmental requests in a timely fashion per Service Level Agreement (SLA) timelines.
• Monitors Digital Video Recording at designated facilities and communicates operational/placement/quality issues.
• Respond and assist to all critical incidents and emergency response situations including communication, problem solving, and remediation.
• Training :
• Ensures 100% customer satisfaction and buy-in while delivering training.
• Partners in new hire orientation Loss Prevention training and supports Safety training as assigned.
• Supports Leadership by providing feedback and coaching while on the field.
• Assist in the developing of Loss Prevention related training courses or content.

THE BENEFITS:

Medical, Dental, & Vision Insurance, Employer Paid Life Insurance, 401K Retirement Plan with an Employer Match, Paid Time Off, 25% Store Discount, DailyPay, Teladoc copays covered by Goodwill, Access to a Life Coach, Training and Development Opportunities, Education Assistance and Incentives, Comprehensive Wellness Program with Incentives

THE QUALIFICATIONS: 

• Ability to provide one-on-one and group training and knowledge sharing.
• Effective communication, decision making, and problem-solving skills.
• Effective team building and business partner in all aspects of the organization
• Excellent conflict resolution, negotiation, and interview skills.
• Proficiency with Microsoft Office, Excel, Word, Outlook, PowerPoint.
• Strong public relations and customer service skills.
• Proficiency in operating digital platforms and systems including RM/LP management and video systems.
• Ability to maintain high level of confidentiality regarding investigations and employee information.
• Ability to develop and maintain effective working relationships.

TRAINING AND EXPERIENCE: 

• 2-5 years+: loss prevention/asset protection experience in a multi-unit capacity preferred, or equivalent experience.
• Minimum 2 years:  CCTV, Burglar, Fire alarm Maintenance/Monitoring technical skills
• Access Control (Key & Lock Systems / Electronic systems)
• Relevant Bachelor’s degree preferred
• LPQ/LPC, Wicklander-Zulawski Interview and Interrogation, or other certification a plus

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SPECIAL REQUIREMENTS:

• Incumbent must possess a valid driver’s license and be able to drive a privately owned vehicle to travel throughout the Goodwill territory to visit stores and locations, on a regular and recurring basis. Thus, having a privately owned reliable means of transportation is a requirement of this job.
• Occasionally and only under special circumstances, incumbents may be required to drive a company vehicle.
• Must be available to work a flexible schedule including days, nights and weekends to meet the needs of the organization.
• This position is safety-sensitive and requires drug testing
• This role may require access to facility keys and alarm systems

See full job description attached. 

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