Job Description

Medical Office Manager/Patient Care Coordinator

We're seeking a compassionate and detail-oriented Medical Office Manager/Patient Care Coordinator to support a high-end dermatology practice focused on medical, cosmetic, and surgical skin care. This front-facing role is perfect for someone who thrives in a fast-paced environment, enjoys patient interaction, and can manage multiple administrative tasks with professionalism and poise.

Responsibilities

• Greet patients warmly, manage check-in/check-out procedures, and ensure a smooth flow through the practice
• Schedule, confirm, and manage appointments across multiple providers and services
• Answer phones, respond to inquiries, and provide accurate information about treatments and policies
• Verify insurance, process payments, and assist with pre-authorizations or billing questions
• Maintain accurate patient records and ensure compliance with HIPAA guidelines
• Coordinate pre- and post-procedure instructions with clinical staff
• Serve as a liaison between patients, providers, and medical assistants to optimize the patient experience
• Support the administrative team with additional duties as needed (supply tracking, inventory, data entry)

Qualifications

• 1+ year of experience in a medical office or dermatology setting preferred
• Strong interpersonal and communication skills, both verbal and written
• Comfortable with EMR systems (e.g., Modernizing Medicine, Nextech, or similar)
• Ability to multitask, prioritize, and work under pressure with grace
• Polished, professional demeanor — hospitality or concierge experience is a plus
• High school diploma required; associate's or bachelor's degree preferred

Compensation & Benefits

• Competitive hourly rate ($23–$25/hr based on experience)
• Health benefits and paid time off
• Career development in a boutique, high-touch dermatology environment
• Exposure to both medical and aesthetic procedures

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