Description SAIC has an immediate opening for a Desktop/PC Technician to support the Special Operation Command Information Technology Enterprise Contract (SITEC) - This critical position is located at the SOCOM Headquarters at MacDill, AFB FL. We are seeking a Desktop/PC Technician to join our IT team. The successful candidate will be responsible for providing direct Tier I–II technical support for the lifecycle of services, hardware devices, multi-vendor applications, connectivity, and end-user environments. Deliver technical support for USSOCOM personnel, including real-time troubleshooting of end-user device hardware/software, connectivity, and access issues. Apply advanced troubleshooting to diagnose and resolve complex hardware/software, network connectivity, and user experience issues. Desktop/PC Technicians work closely with other IT teams and service providers to ensure seamless operation and support of our IT infrastructure. Duties include but are not limited to: Troubleshooting and proactively resolving technical issues Responding to requests for technical support Providing recommendations for technical support Providing technical problem solving for customer support of database Installing, configuring, and maintaining desktop and laptop PCs, mobile devices and peripherals, such as printers Installing and configuring application and operating system software and upgrades Troubleshooting and repairing hardware and network connectivity issues Removing old equipment and performing data migration to new machines Maintaining an inventory of installed software, managing software licensing, and creating policies and procedures for upgrades Working with hardware and software vendors to verify timely product delivery and ensuring that new equipment is installed and ready to operate on schedule Analyzing and making recommendations for hardware and software standardization Qualifications DoW 8140 compliant under the Work Role Code 411 - Technical Support Specialist - Intermediate level or higher. At least 1 year of previous experience working as a PC Tech or Help Desk. Have a demonstrated ability to communicate exceptionally well both orally and in writing, as well as have a positive customer service attitude. Education/Years of IT Experience: Min 6 years with HS Diploma, 4 years with AS/AA degree, or 2 years with BS/BA. Clearance Requirement: A DoD security clearance at the TS/SCI level is required. #J-18808-Ljbffr Saic
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