Handling customer queries on Web Chat, E-mails and Social Media Educate current and potential customers with product and service information Maintain accurate customer records Identify and upscale priority issues to the Team Leader and Ops Team Actively participate in team meetings Key Performance Indicators: Handle all queries in a polite, professional manner Probe and troubleshoot customer queries, and provide a suitable and satisfactory solution Educate customers on services and processes Escalate any issues to the Team Leader Achieve agreed KPIs and Objectives Adhere strictly to shift schedules Adhere to laid down internal policies, procedures and processes Work collaboratively with the team Qualifications A Bachelors degree from any stream if a Fresher Minimum HSC with a minimum of 1 year of relevant experience Passionate about customer care Good typing skill Fluent in written and spoken English Able to work well under pressure and under minimum supervision A fast learner who is able to work with set targets Must be time flexible and able to work in a rotational shift system including Public holidays and weekends Additional Information IT Asset provided 5 Days working Health and vision Insurance Annual Bonus Overtime Payment Team Outings Education allowance (Training courses, Udemy, Coursera, etc.) Job Location: Remote #J-18808-Ljbffr Team Car Care / Jiffylube
...DigiTech and lighting skills to handle the capture, retouching, color correction and archive for all SeneGence beauty and product photography in our in-house studio in Sapulpa, OK. This role is to collaborate with the Creative Director and marketing teams to...
...math and Excel, and do you have the drive to be consistently improving to help participants?Under minimal supervision, the Senior Pension Administrator will be responsible for accurate and timely processing of moderate to high complexity calculations and/or transactions...
...performance will determine your income. Benefits include medical, dental, vision, life, and disability insurance, as well as a 401(k) and pension. About New York Life... New York Life is a Fortune 100 company with a long history of doing good. We have been in business for...
...with daily living activities and taking vital signs. The base hourly rate for this position is $16.73. Individual compensation is determined... ...to work 2-12-hour night shifts (24-hours/week, considered part-time) with start/end times of 7:00pm-7:30am with a holiday and...
Presence seeks a remote Digital Marketing & Web Developer to design, build, and optimize websites for small and local businesses. Youll translate client goals into performant, responsive sites, implement SEO and analytics, and run data-informed experiments to drive measurable...