Job Description

Medical Office Manager

The Chicago Center for Sports Medicine & Orthopedic Surgery, a leading practice in orthopedic and sports medicine with multiple locations, seeks a dynamic Medical Office Manager. This role is pivotal in fostering an efficient, collaborative, and positive work environment. The ideal candidate will partner closely with the Practice Administrator and Physician Owner to fortify our team, driving operational excellence and contributing to our practice's growth.

Key Responsibilities:

• Act as the primary liaison for the Practice Administrator and Physician Owner, ensuring streamlined communication and operations.
• Lead the onboarding and continuous training of staff, emphasizing performance excellence and professional development.
• Spearhead initiatives to enhance operational workflows and integrate staff feedback into continuous improvement efforts.
• Manage staff scheduling, aligning resources with practice needs while ensuring a balanced work environment.
• Develop and uphold office policies and procedures under the guidance of the Practice Administrator.
• Delegate responsibilities and oversee daily administrative tasks to ensure a high-performing team.
• Provide support in administrative duties, IT troubleshooting, and maintaining a conducive office environment.
• Address patient inquiries and concerns, ensuring a high level of patient satisfaction and care.
• Facilitate cross-functional collaboration and flexibility across practice locations as needed.
• Uphold stringent data management and patient privacy standards.
• Organize and coordinate staff activities and events to bolster team morale and engagement.

Skills and Qualifications:

• Proven track record as an Office Manager or Administrative Assistant within a healthcare setting.
• Exceptional leadership qualities with a forward-thinking approach to management and problem-solving.
• Superior customer service aptitude, with keen attention to detail and crisis management skills.
• Familiarity with office management responsibilities, systems, and procedures.
• Proficiency in MS Office suite, with an emphasis on Excel and Outlook.
• Experience with office equipment such as multi-line phone systems and printers.
• Knowledge of email scheduling tools, time management, and multitasking capabilities.
• Strong written and verbal communication skills, coupled with robust organizational and planning abilities.
• Creativity in process improvement and change management.

Experience:

• 2-5 years of management experience, preferably in a healthcare or orthopedic setting.
• Experience with EMR systems such as ECW and EPIC is highly desired.
• Background in orthopedics, billing, and coding knowledge is advantageous.

Join our team at CSO and play a crucial role in shaping the future of orthopedic and sports medicine care. We offer a vibrant working environment, competitive compensation, and the opportunity to make a significant impact in a growing practice.

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